– First Contact
I joined the firm in August 2016 and am part of the First Contact team as well as manning Reception. My main role on the first contact team is to take initial enquiries from new and existing clients. We then find out the nature of the enquiry, understanding and empathising with their needs to make sure that the right department contacts them promptly.
When on Reception we are the face of the company when greeting new and existing clients for their appointments. We like to make all clients feel welcome and at ease when entering the firm, as some cases are very sensitive and it can be quite daunting. All calls come through to reception on the main switch board. We then transfer the client through to who is acting on their behalf within the firm.
Outside of work I thoroughly enjoy cooking & baking, spending time with friends and family, shopping and travelling.