Client Satisfaction Survey

Client Satisfaction Survey

We aim to provide the best service to our clients. To enable us to continually improve, please give us your feedback.

1. In general, how satisfied were you with the service you received from clake & Son in relation to the following:

Timliness in responding to telephone calls, emails and letters

Extremely SatisfiedSatisfiedNot SatisfiedUnsure

The turnaround time on your matter

Extremely SatisfiedSatisfiedNot SatisfiedUnsure

Clarity of written communication

Extremely SatisfiedSatisfiedNot SatisfiedUnsure

Quality of legal advice

Extremely SatisfiedSatisfiedNot SatisfiedUnsure

2. Did we meet your objectives?

YesNo
Please give reasons why:

3. Were you given advice as to your options before, during and after the matter?

YesNo
Please give reasons why:

4. What could we do to improve our service?


Please give reasons why:

5. Would you recommend us to a colleague, friend or family member?

YesNo
Please give reasons why:

6. Do you have the following in place:

WillLPA

7. When did you last move house?

8. Do you own a business?

YesNo

9. If you would like to write a testimonial about the service you received we would be very grateful. Please enter in the below box.

Thank you for taking the time to complete this form. If you are happy for us to share this information on our website and social media platforms please tick the following box.

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