With the increasing threat of more local lockdowns, various businesses are moving online so as to future proof themselves during the Covid-19 pandemic. Whilst it is a good idea to have an online presence, as it boosts a business’ earning ability, there are certain policies which should be put in place.
If your business collects customer’s information, you will have to display the policy on your website. Furthermore, you may have to comply with GDPR laws which require you to put up a disclaimer regarding the gathering of personal information. You should consult the Information Commissioner’s Office (ICO) website as it will confirm the policies you should have in place based on the size of your business and the information you collect.
The Privacy and Electronic Communications Regulations (PECR) set out the rules in relation to cookies. In short, if collecting cookies, you must: –
1. tell people the cookies are there;
2. explain what the cookies are doing and why; and
3. get the person’s consent to store a cookie on their device.
Terms & Conditions
Whilst it is not essential to have your terms on your website, if you are providing goods or a service, it can help ensure customers know what they are contracting to. You should ensure your terms are kept up to date and are accessible to all customers. It will be harder to enforce your terms if a customer has not had a chance to understand them and have not been made fully aware of the contract terms.
Having your terms on the website also negates any arguments from customers stating that they were not aware of them.
Whilst not a policy as such, the content on your website will be owned by your business and protected by intellectual property laws.
If you are going to be uploading any images or text which is not created by you, you should either obtain the consent of the creator, or ensure you are only using licenced or copyright free images. When using images from Google, do not assume that they are not protected because they are in the public domain.
This blog sets out a basic summary of the policies to be considered when moving your business online. If you would like to speak to one of our team or have a more extensive review of your online business needs, please get in touch with the Corporate Commercial department on 01256 320555.