Service Charge Disputes

Service Charge Disputes

A service charge is essentially a payment made by the tenant to their landlord, usually in addition to rent, for the costs incurred in providing services in relation to a property.

The lease will usually specify:

  • Certain services which the landlord is required to provide.
  • Various additional services which the landlord may provide, but without being under any duty to do so. If the landlord decides to provide these services, the tenant must reimburse the landlord through the service charge.

As always, in determining whether a service charge is recoverable or not, it is vital to refer to the ‘contractual’ document which is the Lease.  This will contain a raft of terms dealing with obligations on the part of the landlord and how the landlord can recover the cost of carrying out those obligations.

Just because a service charge is low does not necessarily mean everything is in order.  Indeed, we would expect to see a material level of ongoing service charges as part of good management of a building.  The precise amount depends on the nature of the building and its facilities.  Each building has to be considered on its merits.  A high service charge might well reflect a well-managed building which in turn will benefit individual lease holders when they come to sell in terms of marketability and value.

In addition to the terms of the lease, there are statutory provisions which:

  • Limit what a landlord may recover by way of service charge.
  • Require landlords to consult with, and provide information to, their tenants.

We can assist with advising on service charge provisions from the point of view of both landlords and tenants.  We think it is vital that both landlords and tenants are fully aware of how their building is managed.  They have a mutual interest and therefore in most cases we hope that our assistance will enable disputes to be resolved quickly.

We are aware that special issues can arise where in small buildings, the lessees also own the freehold (usually indirectly through membership of a residents management company which is the freeholder).  The situation can be very personal and differences can arise.  It is important for everyone to be clear what the legal position is particularly if costs are arising which might be outside the scope of the service charges contained in the lease.  We can help.

If you have a query or would like to book an appointment please get in touch with our First Contact team on 01256 320555 or email


  • paul-cowdery

    Paul Cowdery

    Dispute Resolution Partner

  • simon-horwood

    Simon Horwood

    Litigation Executive

  • irfan-dad

    Irfan Dad

    Employment & Litigation Paralegal

  • Patricia Kinchington

    Legal Secretary

  • Laura Pink

    Legal Secretary